Frequently Asked Questions
Over the years, we have learned a lot about our awesome customers! One thing we have consistently seen is that our customers like to have options. LOTS OF OPTIONS! So we like to offer many customization options such as DIY or printed cards, custom wording, custom colors, photo changes and more. Because we offer so many options and formats we know you might have questions on which is best for you. To help, we have created this FAQ page to hopefully answer some of the questions you may have before or after ordering. If you don't see your question answered here, feel free to email firstname.lastname@example.org at any time and we will be glad to help!
DIY vs. PREMIUM PRINTED CARDS -what's the difference, which do you recommend and which is better?
Inkberry Creative is excited to offer all of our Inkberry Cards invitation & card designs in both DIY digital, printable format or as printed and shipped premium cardstock cards. (We handle most of our DIY printable invitations through our Etsy shop, but we do offer instant download DIY party packs through this Inkberry Creative shop site as well). So which is better - DIY or having your cards printed and shipped to you? We personally recommend our premium, printed cards because we know you will love them not only for the quality but it also saves you so much time, making it so much easier for you. We handle everything, which is very different than going with DIY. If you are a crafter or are experienced with printing your own, then DIY might be a great choice! If you are in a timecrunch or want to email your invitation, then DIY is also a great option for you. It really depends on your particular situation, what you are comfortable with, and your local printing resources on hand. Below is some additional information about DIY vs. Printed Cards that may help you decide what would work best for you.
Choosing our professionally printed, premium cardstock cards
You will LOVE the exceptional quality of our printed cards and invitations and the quick delivery! Inkberry offers a variety of premium, high quality cardstocks to choose from such as smooth cover cardstock, glossy cardstock, metallic pearl, white felt or eco-friendly, heavy-weight 100% recycled paper. All printed invitations come with lovely, high quality, white envelopes and a full-color matching back design as well (you can also upgrade to color envelopes if you prefer). You will receive a digital proof to approve before printing within 2 business days. After you have approved your proof, please allow up to 5 business days for your print processing and packaging before shipping, although many orders are received in as little as 2 days after proof approval!
Which cardstock do you recommend? What's the difference between them? Which is best for my design?
100% RECYCLED CARDSTOCK This is one of our favorites and our recommendation for choosing a cardstock paper if you like a heavy weight with a smooth finish. It is manufactured from 100% post-consumer waste and has a bright white, matte finish. Its weight is 130 lb. cover. It is FSC certified and is biodegradable, recyclable, and acid free. This paper is premium, high-quality and is one of the heaviest of all of our choices. It has a nice smooth finish, prints very well and works for both photo and non-photo designs. This is also our most popular customer choice!
SMOOTH UNCOATED CARDSTOCK Smooth Cover Uncoated Cardstock is uncoated and offers an excellent white print surface allowing for bright, vibrant colors. Its weight is 110 lb. cover. It is very similar to the 100% Recycled, but lighter in weight.
SMOOTH GLOSSY CARDSTOCK Our Glossy Cardstock features a gloss coating and offers an excellent white print surface allowing for bright, vibrant colors. Its weight is 110 lb. cover and is the same weight as the uncoated cardstock.
SMOOTH FELT CARDSTOCK Smooth Felt Cardstock features a luxurious feel and smooth finish, producing a high-quality press printed cardstock card. It has a slight pebbled texture to it and its weight is 110 lb. cover. It is similar in weight to the 100% recycled and is heavier than the standard uncoated.
ICE PEARL CARDSTOCK Pearl Cardstock offers a subtle, metallic shimmer to any design. This rich, luminous effect is achieved by combining natural minerals with organic pigments. It is not recommended for printing delicate type and fine details; the luminous effect and paper surface make reading small text difficult. Its weight is 110 lb. cover.
Do you offer colored envelopes?
We now offer various envelope options and are excited to be working on adding many more colors. All printed card orders include envelopes for no extra charge in your choice of either white or cream. We also now offer other color envelope options that you can add to your order. Our current colors available include: Kraft Paper (brown),white Ice Pearl, red, navy blue, turquoise, aqua, coral and gray. Check back often as new colors are added.
QUESTIONS ABOUT DIY PRINTABLE ORDERS IN OUR ETSY SHOP
How does DIY/Printable or digital design ordering work? What does the DIY price include?
Our DIY Digital/Printable file pricing in our Etsy shop is for a custom designed, DIGITAL, printable file. This means we customize and design your invitation or card (or party decor item) for you just the way you want it, then send you the print-ready file via email within 2 business days. You will use this file to either print at home, or to have photo prints made at a photo lab (such as Target, Walmart, Walgreens) or for cardstock color copies with a local copy service (such as Office Max, Staples or Kinko's). No printed items will be shipped for DIY digital, printable orders.
Choosing the DIY option instead of printed cards
For many people, this is a great way to receive your custom design quickly and have access to print your invitations right away. With a DIY digital, printable invitation, there is no waiting for mailed packages and it can be a great cost-saving option as well! How you choose to print and deliver your invitations is completely up to you! You can have photo prints made at a local photo lab (or online) or you may choose to print them yourself at home! If you are looking for a super-fast and eco-friendly option, you may choose to simply email the custom designed invitation to your family and friends as well. The quality of the printing and final product for your design will depend greatly on the printing vendor you use. This can vary from vendor to vendor in different regions so we typically do not recommend a specific local printer for you but we do offer suggestions in general of companies to consider such as Office Max, Staples, Walgreens, Walmart, Target or Costco. The print file you receive from us will be very high resolution and ready for printing!
Do you send envelopes for DIY printable orders?
Envelopes are not included with DIY/printable design orders. Most designs are size 5x7 and you will need to purchase size A7 envelopes separately. These can be found at any office supply store, craft store (on the card making aisle) and many photo labs also have envelope options available as well.
QUESTIONS ABOUT CUSTOMIZING AND PLACING YOUR ORDER
How do I send you my photo?
You can now upload your photo to us directly on the product ordering page. If you have additional photos to send us, you can always email email@example.com, along with your order number, with any extra photos you'd like us to use.
Will I get to see a proof?
Yes, all orders receive proofs within 2 business days! For printed orders, this proof must be approved by you before your order will print & ship. For DIY orders, your proof is emailed in high resolution, print-ready format so that if you do not have edits or change requests, you can print right away!
Can I request changes to my proof? How many?
Yes, you can request up to 3 free proofs for any design! After 3, we do have a $10 custom design fee that will allow you to keep requesting changes for a more custom design.
Can you change the colors of a certain design to my own custom color scheme?
Yes! We will customize any design in our shop to be in any color scheme you need. To help you tell us exactly the shade of colors you want, we have a color chart here. You can simply pick your colors from the chart and tell us the colors when you order and we will change them for you! There is no additional charge for requesting custom colors on any design.
Can I get this as a 4x6 instead of a 5x7? Or, can I get this in the size for Costco prints?
For printed orders, the sizes are only available as shown. For digital, printable orders through our Etsy shop, you can request a different size when you place your order such as 4x6 or 6.5x7 for Costco instead of 5x7.
Can you make this invitation without a photo?
Yes! We can change any photo design into a non-photo design. You can simply tell us this in the Note to Designer box when you order and we will remove the photo area and re-position and re-design it to a non-photo style.
Can you add a photo to a non-photo design? Can this 1-photo design be changed to have 4 photos instead?
This depends on the design. We recommend that you email firstname.lastname@example.org before ordering to ask if a certain design that currently does not have a photo can have a photo or additional photos added. We will do our best to accommodate these requests but there are some designs that do not have the correct layout or space to accommodate photos being added. Keep in mind that you do receive a full color, printed backside design for all printed orders and we will be happy to add a photo to the back for you.
Can you change the wording on this invitation for a second birthday instead of a 1st? Can I change this from Merry Christmas to Happy Holidays? Can this design be changed to be for twins (or 2 children, or triplets, or siblings)?
Yes! We will change any wording for you for no additional cost! You can put this request in the "Note to Designer" box or you can put a note in the "Comments" section at checkout and let us know your custom wording. There is no fee to change text or wording. This includes changing a birthday design to a baby shower design, a Merry Christmas card to a Happy Holiday card, a surprise party design to an anniversary party design and more!